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Sir Robert Woodard Academy
SRWA Helpdesks
Please ensure all your requests are logged on the relevant helpdesk, either on the portal or by email. It helps us prioritise and track your issues, and unlike emails to individuals and conversations they will not get forgotten! For urgent problems, please also contact the relevant department by radio or visiting their office.
All CYBER related incidents should be reported via the IT Helpdesk Portal, under CYBER Incident
Site Team Helpdesk
Radio: Channel 1
Office: W008
For all things related to the building, putting things on walls, leaks, electrics etc
You cannot email requests to the site team. Click the image above to launch the helpdesk portal on IAMCompliant.
For anything urgent please also contact a member of the site team.
Coming Soon
Reprographics: Please continue to use the link on the Staff pages.
IT Team Helpdesk
Email: ithelpdesk@srwa.co.uk
Radio: Channel 3
Office: B105
For anything related to IT equipment or usage, including PCs, phones, wifi etc
For urgent classroom calls please also send someone to the IT helpdesk.
The portal lets you track your cases, as well as giving you the option to choose a priority etc. We use the same system as the Data & Exams team.
Coming Soon
MSADMIN: Please continue to use the email address
Data & Exams Team Helpdesk
Email: datahelpdesk@srwa.co.uk
Office: D008
For anything related to Arbor, Exams, student data etc
The portal lets you track your cases, as well as giving you the option to choose a priority etc. We use the same system as the IT team.
Coming Soon
Something else - if we think of anything!
